Self-Storage Frequently Asked Questions
The following are frequently asked questions regarding our services and rentals.
If you have any questions that are not listed, please contact a sales associate. Our knowledgeable team will be happy to assist you about storage and our services regarding moving to Houston.
The rental agreement is based on month-to-month terms. The lease starts on the day you rent the space. Rent is due each month on that date thereafter. We call the day you rent your space the “anniversary day”. For example, if you start your lease on June 12th, then your anniversary day is the 12th and your lease will renew on the 12th of every month for as long as you stay with us. Your lease renews itself each month unless you give a 10 day move-out notice. Since our clients move in at different times throughout the month, we utilize anniversary billing rather than a 1st of the month billing cycle. The anniversary billing ensures all our clients receive equal and Amazing exposure to all special offers.
Do I have to rent the space for more than one month to receive any of Amazing Spaces special offers?
Of course not; that’s the beauty of our month-to-month anniversary lease structure! If you only need the space for one month and the space you plan to rent is eligible for one of our special offers, you will receive the offer for the single month you are with us. If the space is eligible for a special offer beyond that month and you decide to stay with us for a bit longer, then it will be automatically applied. Easy-peasy!
Excellent question! We understand that your time is valuable. That’s why we do our best to be as thorough and efficient as possible when completing your lease paperwork. However, the time it takes to rent the space can vary depending on your visit to our property. On average, it takes between 20 and 30 minutes to rent a space from the moment you visit our property. If time is of the essence, we recommend you utilize our online storage rental system. Renting a space onlines takes less than five minutes, start to finish, and gives our team a chance to compile your paperwork before you even visit the property. From there, it’s just a simple matter of signing your lease and configuring your security access to your space.
Our return policy is different depending on the service used or items purchased. We work hard to ensure your experience is as Amazing as possible, but we understand that sometimes you may have purchased too many boxes!
Merchandise Return Policy: Amazing Spaces will accept returns for merchandise, given the return is made within 30 days of purchase and is presented with the original receipt. All items must be unused, in original packaging and in new condition (no folded boxes will be accepted). Bundles of Boxes or Box Bedroom packages can only be returned in full. Cash or check payment will be refunded as a check from the Amazing Spaces Corporate Office and credit cards will be refunded immediately to only the card that was used for the purchase.
Return Policy of All Other Services: All other services, including storage, conference room rentals, and use of Amazing Spaces trucks are non-refundable.
Storage Proration: Our lease agreements operate on a month-to-month schedule on the anniversary of the numerical day you sign your lease. That means you will have the space for the full month each time the lease renews. Because our clients move in at different times throughout the month, we utilize anniversary billing rather than a 1st of the month billing cycle. The anniversary billing ensures all our clients receive equal exposure to all special offers (imagine if we were running a special to save 20% off your space and you only received that for one week of your stay with us). Keeping our leases on a month-to-month terms, without move-in or move-out prorations, is a transparent and fair way for us to provide the best offers to all clients. If you plan to move out of your space, simply provide us with a 10 day move-out notice before your next lease renewal on your anniversary day.
Where do we even begin?! We have a comprehensive inventory of standard and specialty moving supplies. Our moving boxes are designed to hold up to the demands of moving and storing a home. Complete with extra long fibers for strength and handles for convenience (small boxes & medium boxes only), our moving boxes will ensure your items make it from Point A to Point B without any of the drama of a box collapse. Our specialty moving supplies offer solutions for the hard-to-pack items, such as lamps, golf clubs, or even bicycles. We also offer industrial grade packing equipment and high-quality tape to complete your move. Check out our full moving supply inventory and reserve your items for pick-up. If you don’t know where to start, we recommend looking at our expertly designed moving box packages for homes with 1-2 bedrooms, 2-3 bedrooms, or 3-4 bedrooms. These are easy all-in-one solutions that will save you money!
Absolutely! All of our properties are 18-wheeler accessible, meaning even the largest trucks can easily get in, turn around, and drive throughout all of our properties.
Oh! We’re so excited you plan to stay with us for the long haul! To show our appreciation, we are happy to offer a monthly discount for anyone who pays in advance. We offer a 5% monthly concession on your rent when you prepay 6 Amazing months in advance and a 10% monthly concession when you prepay for 12 Amazing months in advance!
We can’t predict the future (yet) and we believe insurance is a necessary tool to ensure our clients are fully secured in their spaces. That’s why we require all our clients to have insurance. In most cases, if you have homeowners insurance, your storage space will be already covered. To meet our policy, please bring in or email a copy of your homeowners insurance to your location within 30 days of move in.
If you do not have homeowners insurance, we offer an affordable Client Protection Plan that can be added onto your monthly rent. Please read more about the details of our Client Protection Plan or contact a sales associate.
The rental agreement requires at least a 10-day written notice prior to your anniversary date (the date your lease was initiated and when it automatically renews). However, it is best to give your notice one month prior to the move-out date. The move-out form, issued to renters at the beginning of their lease, should be filled out, signed by the renter on the lease agreement, and emailed to your property manager.
Each space requires a refundable deposit based upon the space size. The deposit is refunded to you as long as you give the required 10-day notice and leave the storage space in the condition it was rented. Cylinder locks and keys must also be returned. We also charge a one-time administrative fee at the time of move in. At Amazing Spaces, we pride ourselves on being as transparent and Amazing as possible, which is why we make every effort to keep additional fees to a minimum.
Amazing Spaces offers several payment options. Each client will receive an invoice, via e-mail or postal mail at no additional charge. You can mail back a check payment like any other bill, make the payment online here, or payments can also be made in person at our store locations during business hours. If it is after office hours each location has a drop box that payments may be left in or you can pay online anytime. You can also choose to sign up for our monthly ACH or credit card debiting service and have your monthly rent automatically deducted each month.
All Amazing Spaces properties have extended access hours for the convenience of our customers. The gate hours for all properties are 6 AM to 11 PM, seven days a week, 365 days a year. Wine storage customers can gain access during store hours 9 AM to 6 PM M-F, 9 AM to 5 PM on Saturday, and 12 PM to 4 PM on Sunday. For more information about our secure limited access gates, click here.